Got a question, hit a problem, thought of something we should build? Write to us. Support runs on email, and we will never ask you to show us what you sent: we don't need to see the content of your messages, and we can't.
How to help us help you faster
So we can solve your case first time, include in your email:
- your platform (Android or iPhone) and the app version (Settings → About);
- what you were doing and what happened;
- if possible, a screenshot of the screen where it happened - we never need the content of your messages to help.
Quick answers
Ephemeral messages and recovery
By default a message disappears within 3 days. After that there's about another week where it can still be recovered: if it has already expired but is still inside that window, you can unlock it for €0.29. Once the window passes, there is no way to bring it back - not for you, and not for us.
I can't send to a contact
You can only send to contacts who already have CloakFort and an account: those show a badge. If the person doesn't have the app yet, send them the invite. As soon as they install and create an account, the badge appears and you can send.
Premium, billing and refunds
Subscriptions and the one-off unlock are managed and billed by the App Store or Google Play. To cancel renewal, manage your plan or request a refund, use the subscription settings of the respective store. Details in the Terms & Conditions.
Restore a purchase
Changed phones or reinstalled? Open the app, go to Premium and tap Restore purchases with the same store account (Apple ID or Google) you bought with.
I changed phones
Your private key lives only on the device, with no escrow and no backup. When you install on a new phone and sign in, a new key is published. Because messages don't last long, you only lose the few that were still unopened under the old key. After that, everything works as before.
Privacy and your data
We can't read your messages: they're end-to-end encrypted, and we keep only the minimal metadata needed to deliver them. You can delete your account in the app whenever you like. It's all set out in the Privacy Policy.
Still have questions?
Check the FAQ or write to us at info@cloakfort.app. We read every message.